PATIENT SERVICES
“Thank you for the support and understanding…”
-Patient from NY-
“…so helpful and thorough…”
-Annette-
For patient billing related inquiries, contact us at 1-800-998-7578 or email us at: patientservices@probillusa.com
Frequently Asked Questions (FAQs)
• General
• Insurance
• Payment
• Medicare
Our Patient Service Representatives deal directly with all patient-related issues, whether it is financial or treatment related, by setting up payment plans, reviewing hardship cases, or reviewing issues with the medical directors at our facilities. Patient Service Representatives are available Monday through Thursday from 7:30 AM to 5:00 PM (EST) and Fridays from 7:30 AM to 4:00 PM (EST).
In order to handle calls in the most expeditious manner, calls are routed to the next available Patient Service Representative. The Patient Service Representative answers the caller’s questions, updates account information, re-processes claims, and responds in writing, as appropriate, for each situation and according to each unique circumstance. Sensitive accounts are referred to the Patient Service Manager or the Reimbursement Manager for appropriate handling. Patient Service calls are monitored to ensure quality and aid in our training processes.
PHYSICIAN SERVICES
At ProBill, we are committed to providing first-rate quality medical billing services for physicians so they can concentrate their efforts on the area that is truly most important, patient care. Our clients are the lifeline of ProBill’s viability, and our success in maximizing revenue helps enable clients to achieve their goals.
ProBill’s experience in providing Emergency Department billing exceeds 30 years. Because we are a physician-owned company, we are well aware of the challenges facing medical providers both in optimizing compliance and in achieving profitability for continued growth. Our success is credited to our ability to craft innovative solutions for today’s complex healthcare issues, as well as our continued investment and development in technology. We serve clients throughout the United States and have established a national reputation as a solid, dependable billing service provider. With our intensive, strategic coding, a foundation is made for obtaining our customers’ maximum revenue, while ensuring full compliance. We also provide educational programs in physician documentation, compliance, and coding.
ProBill’s experienced staff offers assistance with managed care negotiations and will correspond with the insurance companies on your behalf bringing you a higher reimbursement. After contracts are negotiated our trained staff and administration will ensure the payments made are accurate and in conformity with your contracts. Fees quoted by medical billing companies vary, but it is important to compare their level of service with what ProBill offers. While other medical billing services may not go after the harder-to-collect dollars, ProBill aggressively pursues all revenues legitimately due providers. We offer a no-obligation free analysis and initial consultation. In addition, our reimbursement managers will assist clients in evaluating their fee schedules and in making recommendations for revenue enhancement.
“ProBill stands head and shoulders above other services I have reviewed. Their results and services are excellent”.
– Paul T. Brizendine MD, FACEP, Whitaker National Corporation
HOSPITAL SERVICES
Encompassing the elements necessary to fulfill the medical billing needs of our clients, ProBill provides the following hospital billing solutions:
• Cost Analysis
• Medical Coding Audit Services by Certified Coders
• Revenue Enhancement and Physician Documentation Training
ProBill is experienced in providing Cost Analysis for both Hospitals and Providers. Certified coders are on staff to assist with ensuring coding analysis accuracy and our experienced administration officers ensure a timely turn-around and support.
We are committed to helping our partners meet complex needs including coding audits for hospitals and physician documentation training. Our staff of certified coders is available to handle these tasks and productively bring in a non-biased opinion to your coding services while achieving the necessity for an external audit. Physician documentation training is done by performing a medical record audit on physicians, physician assistants, or nurse practitioners. These live results are then reviewed with each of them and we will educate on what is needed for billing purposes and revenue enhancement.
Our success is credited to our ability to craft innovative solutions for today’s complex healthcare issues, as well as our continued investment and development in technology. We serve clients throughout the United States and have established a national reputation as a solid, dependable billing service provider.
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